We’re Here to Help
Whether you have a question about an order, need help choosing a style, or want something custom — we’re here to help. Every message is answered by a real person. Please note, Pet Lover Print is a subsidiary of Prima Design, so if you call, we answer Prima Design. Thank you!
Email: info@petloverprint.com
Toll Free: 1 888 741 0415 ( Prima Design )
Hours: Mon – Fri, 9am to 4pm PST
Response time
Usually within 24 hours
Support topics
• Order questions
• Style guidance
• Custom requests
• Adjustments & approvals
Use Our Form
No question is too small — we’re happy to help.
What Happens After You Message Us
You’ll hear back from a real person — usually within 24 hours.
We’ll answer your questions, help you choose a style, or guide you through the portrait process step-by-step.
If your question is about an order, including your order number helps us respond faster.
Common Questions
How long does a portrait take?
Most artwork previews are ready within a few days.
Can I request changes?
Yes — unlimited refinements are included before printing.
Do you ship to the US and Canada?
Yes — and shipping is included.