Ordering custom artwork is personal, so questions are natural.
Here you’ll find answers about the process, timelines, changes, shipping, and more.
Use the contact page — every message is answered by a real person. There is also a toll free number for the US and Canada.
We refine until you love it before printing. All sales are final due to the custom nature, however, if your portrait should arrived damaged, we will rectify the situation.
Yes — you can include a message at checkout.
Yes — you can ship directly to the recipient.
Custom portraits are one of the most meaningful pet gifts — perfect for birthdays, memorials, and holidays.
Shipping times depend on location but typically arrive within 1–2 weeks after approval in most Canadian & US destinations.
No. Every portrait is created individually and approved by you.
No — we use professional printing designed to last.
Gallery-quality stretched canvas designed for long-term display.
Select custom. We’ll help you decide.
Yes. We can adjust backgrounds, colours, styles and details. If you have an idea, let us know.
Yes — multiple pets can be included in one portrait. Extra charges will apply if they are not in one photo.
Clear photos in natural light work best. Phone photos are perfectly fine.
Always. Nothing is printed until you approve it.
Yes — unlimited refinements are included before printing.
Artwork previews are usually ready within a few days. Printing and shipping follow after approval.
Upload your photo, choose a style, and we create your artwork. You’ll preview and approve before printing.